Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Telephone number
• Reservation and stay details
• Arrival and departure information
• Number of guests
• Room preferences and special requests
• Information submitted through enquiry or contact forms
• Communications you send to the hotel
• Other information necessary to process or manage your reservation

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device type, operating system, referring pages, pages visited, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

• Process and manage hotel reservations
• Respond to enquiries and requests
• Provide information about your booking or stay
• Communicate changes, confirmations, or other reservation-related information
• Provide requested hotel services
• Improve our website and online services
• Maintain the security and functionality of our website
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory requirements
• Prevent or investigate fraudulent, unauthorized, or unlawful activity

Where permitted and where any required consent has been obtained, we may also use your contact information to send you information about hotel offers, services, or promotions. You may opt out of such communications at any time.

3. Reservations and Payments

When you make a reservation through our website, information necessary to complete the booking may be processed by the hotel and by service providers involved in operating the reservation system.

Where online payments are available, payment information may be processed through the relevant payment service provider. Grand Astoria Hotel Dubai does not necessarily receive or retain complete payment-card information processed directly by an external payment provider.

Information submitted during a reservation is subject to this Privacy Policy as well as any additional privacy terms displayed by the applicable booking or payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors interact with the website, measure performance, and support relevant online services.

Some cookies are necessary for the operation of the website, while others may relate to analytics, functionality, advertising, or third-party services.

Where required by applicable law, non-essential cookies will be used subject to your consent. You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Analytics and Third-Party Services

Our website may use third-party technology and service providers for functions such as website hosting, analytics, reservation processing, payment processing, communications, security, and marketing.

These providers may process limited personal or technical information where necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

6. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Reservation and booking technology providers
• Payment processors
• Website hosting and technology providers
• Analytics and digital service providers
• Professional advisers and service providers
• Government, regulatory, law-enforcement, or other authorities where disclosure is legally required

Information may also be disclosed where necessary to protect the rights, property, security, or legitimate interests of Grand Astoria Hotel Dubai, our guests, or others.

7. International Data Transfers

Some technology or service providers used in connection with our website or reservations may operate from countries outside the United Arab Emirates.

Where personal information is transferred internationally, reasonable measures will be taken, where required, to ensure that the information receives an appropriate level of protection in accordance with applicable data-protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing reservations, providing hotel services, maintaining business records, resolving disputes, preventing fraud, and complying with legal, accounting, tax, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it is held.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the applicable law and circumstances, you may have rights concerning your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information concerning how your personal information is being used
• Opt out of direct marketing communications

Certain rights may be subject to legal exceptions or record-retention requirements.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

11. Children’s Privacy

Our website and online services are not intended to collect personal information directly from children without appropriate involvement from a parent, guardian, or responsible adult.

Where information relating to a child is required for a hotel reservation or stay, it should be provided by the child’s parent, guardian, or another authorized adult.

12. External Websites

Our website may contain links to websites or services operated by third parties.

Grand Astoria Hotel Dubai is not responsible for the privacy practices, security, or content of independently operated third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

The latest version will be published on this website with the revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:

Grand Astoria Hotel Dubai
Al Esbij Street
Bur Dubai, Dubai
PO Box 457
United Arab Emirates

Email: reserve@astamb.com
Telephone: +971 4 353 4300

Website: grandastoriahoteldubai.com